NOTE: These Terms and Conditions are supplied as a guide only. Please refer to the EU Distance Selling Directive at the website address below for information on how this affects your online store:
http://www.hmso.gov.uk/si/si2000/20002334.htm
Payment
We accept Credit Card, Debit Card and PayPal payments via WorldPay and PayPal and UK Cheques and Postal Orders made payable to SBS UK.
Cards we accept, (Maestro, MasterCard / Visa / Visa Delta / Visa Electron / Solo ).
The goods will not be delivered until the customer's funds that have been paid to SBS UK have cleared in full.
Order Notes
Please note that all transactions will be carried out in British Pound Sterling]. Once you have placed your order, confirmation will be sent to you via e-mail complete with Transaction and Order Reference numbers. Once your order is successfully processed we will email you and finally email you once your order is collected from our premises by our courier. SBS UK monitor prices on a daily basis.
We will not be held responsible for pricing errors due to software mal-functions, or human error. This website operates on an 'invitation to treat' basis and not as an 'offer for sale' as a result, SBS UK reserves the right to decline orders for bulk or high value purchases.
All items are subject to availability and can become unavailable at any time. Any item (s) marked as "Back Order" will be placed on "Back Order" and we will then make every effort to obtain the product from our suppliers. If any item (s) is unavailable from us or our suppliers, the customer will be given notice within 5 working days of us knowing. SBS UK will not be held responsible for any long delays made by our suppliers forwarding item (s) on "Back Order"
Delivery
Your order will be sent to you in the time scale for the shipping service you have selected. This is available within our checkout.
SBS UK undertakes to use its best endeavours to dispatch your goods on the same day, but does not guarantee to do so. Time of delivery can not be given with any order and some orders may take longer to arrive, due unknown postal conditions. The Royal Mail Special Delivery service is a guaranteed next day delivery service at the point it is dispatched and not at the point it is ordered. We can not specify how long international orders will take to arrive, as them may be subject to a Customs & Excises inspections and collection of import duty / tax fees (which you are liable for). A signature will be required on most deliveries. Any item (s) damaged during delivery transit must be reported to us by seven days.
If your order becomes lost during transit, we will through our courier arrange compensation which can be used to either replace your lost order or refund your chosen payment method in full. We are unable to arrange a refund for a lost order until our courier has established that the parcel is lost and no longer retrievable. Our courier will write to you for confirmation of this. This will in most cases can take approximately ten working days for a UK address and upto thirty working days for an overseas address.
Credit Card Security
At this stage, you will be passed on to a Secure Order Processing page, your details will be encrypted by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details.
Privacy Policy
We collect only the basic personal details required to process your order. We will not release your name, address, email address or any other information about our customers to any outside party. We will not trade, resell, sell, or redistribute information that you provide to us, to any other companies, organisations or individuals.
Your information provided to us during the ordering process is protected by 128-bit industry-standard Secure Sockets Layer (SSL) technology to provide encryption of personal information such as your name, address and credit card details. This server encrypts information while it is being transmitted across the Internet so that unauthorised people cannot read it.
Damaged items
Any item (s) damaged during delivery transit must be reported to us by seven days.
Returns Policy & Guarantee
We guarantee your satisfaction. All of our products come with a no fuss guarantee.
In accordance with the EU Distance Selling Directive, you are entitled to cancel your order at anytime within 7 days of receiving your goods. The cancellation period ends on the expiry of the period of 7 working days beginning with the day after the day on which the you received the goods. If you wish to cancel an order under these terms, first contact us and then return your products unopened / unused within 7 days of receiving your parcel.
More info about the EU Distance Selling Directive can be found at: http://www.hmso.gov.uk/si/si2000/20002334.htm
Contacting us
Please contact us at the details below:
Postal Address:
SBS UK
www.lanza-hair-products.com
125 Coldharbour Road
BRISTOL
BS6 7SN
United Kingdom
Phone: +44 (0) 117 904 1744
Email: sales@lanza-hair-products.com
Web: www.lanza-hair-products.com
Unlawful or Prohibited Use
You shall not use this site for any purpose that is unlawful or by any means prohibited under this terms and conditions. You shall not use this site in any manner, which may harm SBS UK or other parties or adversely affect the site functionality or its use by others. You shall not attempt or obtain from or through this site any information that is not already and intentionally made available from or through it.
Web Site Terms of Use
All the information on this web site is intended for guidance only. The web site is regularly updated. Products and prices are subject to change with out notice.
Copyright
All contents and information on this site including without limitation text, graphic and images, is the property of SBS UK or the property of their respective owners and is protected by United Kingdom copyright laws.
Trademarks
All trademarks that appear on this site are the property of their respective owners.
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